How to Clear DStv e16 Error 2018

Okechukwu Solomon January 12, 2018
DSTV Nigeria is indeed the best home Pay TV service and has been providing eclectic entertainment to Nigerians since 1994. Currently the company has upto 11 million subscribers spread across the 36 states of the country.



In this article, i will show you how to clear this E16 error on DStv when you have an active subscription running so that you can enjoy your DSTV entertainment experience. The E16 error is a programmed error that comes up on your TV screen once your DSTV subscription is expired.

Whenever this E16 error is showing up on your TV screen, it isn’t a problem unless it shows up when you have an active subscription running.


How to clear e16 error on DSTV

Method 1: Clear via SMS
You can clear the E16 error on your DSTV decoder by composing an SMS and send to 30333. This is what you should type in the body of the message RA SPACE SMART CARD NUMBER. The smart card number is usually a 10 digit number, for example: RA 1234567890 and send to 30333
Method 2: Clear via the internet
Using the internet, you can clear the E16 error with your mobile device or computer. 
  1. Visit the DSTV Self Service Portal on your internet enabled device.1
  2. Now input your DStv smart card number.
  3. You will see different types of errors that you can clear using this self service portal.
  4. Choose the E16. The portal will attempt to verify that you’re human hence you’re expected to enter the captcha code. Once you’ve done that, you can click on “Clear error”

Your DStv Should be ON while attempting to clear this error. Once you have sent the SMS or clicked on clear error using the self service portal, the error disappear within minutes.
NOTE: If the error still doesn’t go away after using these methods, then you should contact the DSTV customer service directly.

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